Protecting your privacy is important to us and we understand the importance of protecting your right to privacy and have therefore prepared this statement to help you understand how we aim to protect the privacy of your personal information.
In this document we outline what details we keep about you and why we need these details. Please note that although we refer to ‘Club Plus Super™’ throughout the document, generally it is Australian Administration Services Pty Ltd (AAS) that collects and uses your details on our behalf. AAS is the company that administers Club Plus Super.
The new Privacy Amendment (Private Sector) Act 2000 amends the Privacy Act (from 21 December 2001) to include laws that regulate the way private organisations, like Club Plus and our service providers, handle personal information, including very sensitive information such as health details.
The Act contains 10 National Privacy Principles that regulate , among other things, how organisations collect, store and protect the quality of personal information. Also, how these organisations should use and share personal information with other organisations. The National Privacy Principles form part of all our procedures and policies and the way our members accounts are administered.
What Personal Information Will Club Plus Super Keep About Me?
Club Plus Super collects personal information from Club Plus Super members to administer their accounts. The type of personal information they collect about you includes your name, address, date of birth, telephone number and tax file number.
Club Plus Super collects personal information when members use the Club Plus Super website to lodge their forms, such as membership application and change of personal details forms, or if members send Club Plus Super documents containing personal information. There may also be circumstances when your employer may send personal details to Club Plus Super for you.
Risks of Using the Internet
You should note that there are security risks in transmitting information via the internet. You should assess these potential risks when deciding whether to use our on-line services. If you do not wish to transmit information via the Club Plus Super web site, there are other ways in which you can provide this information, such as by mail, telephone or on-site visit.
Collection of Browsing Information
When you browse the Club Plus Super web site, our service provider logs the following information for statistical purposes:
- your server address;
- top level domain name (for example .com. .gov, .au, etc);
- the date and time of your web site visit;
- the pages you looked at;
- the documents you downloaded;
- the previous site you visited; and
- the type of browser you used.
We will not try to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.
The Club Plus Super web site is ‘cookie’ free, which means we will not send you any unsolicited information after you have accessed our web site.
We will only record your e-mail address if you send us a message. It will not be added to a mailing list.
Why does Club Plus Super need my Personal Information?
The personal information Club Plus Super collects about you, on our behalf, is used to establish a Club Plus membership account, to process contributions to your account, to correspond with you and to provide you with superannuation benefits and options from Club Plus Super.
The provision of some benefits and options to you requires the provision by you of your personal information, it may not be possible to provide those benefits and options to you.
There are other organisations that are connected to the administration services we provide to you and which may have access to your personal information. They are:
- Mailing companies – organisations contracted to do all mailing for Club Plus.
- Archiving companies – organisations contracted to ensure that all documents are stored in a secure environment.
- Auditors and Regulators – organisations that ensure Club Plus Super is complying with legislation and contractual obligations.
- Insurance companies – organisations, which provide insurance cover for Club Plus Super members.
Can I see the personal information Club Plus Super has about me?
Under the National Privacy Principles, you have a right to know what information Club Plus Super holds about you, and you are entitled to see this information to ensure it is correct. To obtain this information, please contact Club Plus Super to ask them for your personal details. The Privacy Act gives limited circumstances in which some or all access to this information may be denied. If this applies to you, Club Plus Super will explain this to you when you ask for your information.