Changes to the Dispute Resolution process from 1 November 2018

Club Plus Superannuation Scheme

If you are dissatisfied with any aspect of the product or service of the Fund, please contact us:

Phone:

Mail:

 
 
 
Email:

1800 680 627

The Complaints Officer
Club Plus Superannuation
Locked Bag 5007
Parramatta NSW 2124

member@clubplussuper.com.au

We will attempt to resolve your dispute through our internal resolution process as soon as possible. You will receive a letter of acknowledgment generally within 30 days from the date your complaint is received.

If the matter is not resolved to your satisfaction within 90 days, or you do not receive a response from us, you may contact one of the following independent external dispute resolution authorities, based on the date you lodge your complaint:

Up to and including 31 October 2018 - The Superannuation Complaints Tribunal (`SCT')

Phone:

Mail:

 
 
Email:

Website:

1300 884 114

Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001

info@sct.gov.au

www.sct.gov.au

From 1 November 2018 onwards - The Australian Financial Complaints Authority (`AFCA')

Phone:

Mail:

 
 
Email:

Website:

1800 931 678

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

info@afca.org.au

www.afca.org.au

In all cases you must go through our internal dispute resolution process first before you escalate a dispute to an external dispute resolution authority.