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Leadership Team: Carolyn Tait

Carolyn Tait headshot

Carolyn Tait

Head of Member Experience

Summary of Relevant Experience 

Carolyn’s remit as Head of Member Experience covers the end-to-end member and employer experience – identifying and reducing painpoints as well as optimising interaction outcomes. She manages the marketing and Contact Centre teams. Carolyn has over 20 years’ experience in the financial services industry in senior roles including Head of Wealth Marketing at both Macquarie Bank and CBA, Head of Customer Marketing at AMP and Head of Marketing for Australia and New Zealand at Zurich Financial Services.

Carolyn has an arts degree from the University of Sydney as well as several industry-specific qualifications. She is a graduate of the Australian Institute of Company Directors and has served on several boards including as a trustee director.

Experience as Trustee or Board Member

Director, Finium Financial Services Pty Limited (26 March 2010 – 24 May 2011)
Director, International Master Fund Management Pty Limited (26 March 2010 – 17 April 2011)
Director, Zurich Australian Superannuation Pty Ltd (14 December 2009 – 31 March 2011)
Director, Zurich Australian Insurance Properties Pty Ltd (12 May 2009 – 31 March 2011)
Director, Zurich Properties Pty Limited (12 May 2009 – 31 March 2011)
Director, ZCM Asia Holdings Pty Limited (12 May 2009 – 31 March 2011)
Director, Garbecca Village Developments Pty. Ltd. (26 March 2010 – 3 February 2011)
Director, Bridgeport – Advisers & Asset Managers Pty Ltd (26 March 2010 – 28 February 2011)
Director, Bridgeport – AFS Risk Services Pty Ltd (26 March 2010 – 3 February 2011)
Director, Bridgeport AFS Finance Pty Ltd (26 March 2010 – 3 February 2011)
Director, Financial Lifestyle Solutions Pty Ltd (24 November 2005 – 30 June 2008)