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An update for members

During these unusual, extraordinary times, we recognise that members are facing incredible challenges: a downturn in the economy, changes to their employment, financial hardship and COVID-19 health concerns.

For this reason, we want to provide an update on what we are doing to help our members get through this difficult period, including a message from our chair and CEO, and information on what financial and other support is available.

A message from Janet Torney, Chair of Club Plus Super

Club Plus Super, Chair Janet Torney, has been on the board for nearly five years. She and our board members acknowledge the devastating human tragedy that has unfolded globally and recognise the impact this pandemic is having on members, their families and friends.

Over the past few months, the board has been in constant contact with the Club Plus Super leadership team. Their singular focus is to provide members with the support they need now so that they can retire on their own terms.

This includes ensuring there are robust governance, strategic direction and risk management processes in place to safeguard the fund’s resilience to volatile economic and market changes.

The message from our chair is that members should feel confident knowing that their super is still in good hands:

“Club Plus Super has strong, consistent investment performance, is a best-value-for-money industry super fund* and, most importantly, is providing members with exceptional personal service.

A message from Stefan Strano, Chief Executive Officer of Club Plus Super

During these difficult times CEO Stefan Strano knows it is easy for members to become disheartened – especially if they are experiencing financial hardship. That is why he is encouraging all members to stay connected: with family and friends, their employer and their super fund.

Keeping in touch by email or through the Club Plus Super website will help members  keep up to date with government announcements, such as the JobSeeker and JobKeeper payments, and any other payments that they may be eligible to receive.

Another government initiative, early release of superannuation, allows eligible individuals to access up to $20,000 of their super this calendar year. Stefan says:

We fully realise how much this money will help some people who are really doing it tough at the moment and we will do everything to assist. I would like to stress that it is important to understand the impact of accessing your super early.

To find out how your super balance could be impacted at retirement if you access your super funds early, click here to use our new early access super calculator.

Stefan is also concerned about members’ wellbeing but is confident that their future is looking positive:

I know that times are tough at the moment but I am encouraged by the strength, resolve and optimism of people I speak with every day. So, if you need help or if you just have a question about your super, get in touch with us through our website, contact centre or your local Member Services Manager. We will get through this, there will be better times again and we will be with you, every step of the way.

Need more information?
Visit to our Covid-19 support page or call us on 1800 680 627.


*A “best value for money” superannuation fund, SuperRatings, February 2020